Refund Policy
At CasperKarma, we strive to provide you with the highest quality credit restoration services. We understand that credit repair is a dynamic process, and while we aim for the best results, outcomes can vary due to factors beyond our control.
Your satisfaction is important to us, and we are committed to delivering excellent service. However, due to the nature of credit repair, we cannot guarantee specific results, as they are influenced by the cooperation of credit reporting agencies, creditors, and collection agencies.
Our refund policy is designed to be fair and transparent:
- No refunds will be issued if services have been performed, except where required by applicable laws.
- We do not offer refunds based on no deletions or improvements in your credit report.
If you have concerns about our services, please contact our customer support team at [email protected]. Provide your full name, contact information, and a detailed explanation of your concern. Our team will review your case and respond within 7-10 business days.
Important Notes:
- Refunds are not applicable if you choose to discontinue our services after they have commenced.
- Refunds are not applicable if you fail to provide the necessary documentation or do not follow our instructions.
- Administrative fees are non-refundable.
We appreciate your business and are dedicated to helping you achieve your credit goals. Thank you for choosing CasperKarma.